Customer Support Specialist in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

We are growing and want our customers to get the best experience. That's why we're looking for a Customer Support Specialist who will help us maintain high standards and become even better.

You will:
- Respond to customer inquiries via chat and other channels communication;
— Explain the rules and policies of the platform in an understandable language;
— Handle requests related to errors or difficulties in using the product;
— Fix bugs and transfer them to the technical team;
— Collect and transfer customer feedback to the appropriate teams;
— Update and supplement the external knowledge base so that customers can independently find answers to their questions.

What we expect:
—Intermediate+ English, communication will be in chat;
— Responsibility and organization.

In addition to businesses, we develop SKELAR foundation - a charitable foundation created by company employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!