Customer Support Specialist in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture capital world. Together with the co-founders, we gather strong teams to launch product IT businesses and win in global markets.

We are currently looking for a Customer Support Specialist for one of the businesses.

Brighterly is a startup building an online math school for children in English-speaking countries. We are already among the top 10 educational platforms for online math tutoring in the US market!

During the 3 years of the project's existence, we:
— Reached the mark of 20,000+lessons/month. We started with 3 tutors, and now there are 600+;
— Gathered a team of 60 professionals;
— Built a personalized educational platform for students and their parents.

Main challenges for the position of Customer Support Specialist:
— Live chats with customers and tutors: solving online requests during the shift;
— Ticket processing: reviewing appeals and finding solutions;
— Proactive calls: communicating with customers to resolve problematic issues;
— Matching: Selecting a relevant tutor on the platform depending on the customer's needs.

The role of Customer Support Specialist is a cool opportunity to be a key link between customers and platform, quickly solve problems and create a positive learning experience.

Work schedule: mornings (7:00 a.m. - 3:00 p.m.); evening (18.00 - 2.00); night (20.00 - 4.00) shifts.

What is important to us:
— Experience in support/customer service (Western markets) or a desire to make a “switch” in IT (experience in communicating with new people);
— Willingness to communicate in English both in chats and and phone (advanced level)
— Multitasking, quick adaptation and attention to details

Will be a plus:experience with CRM, Desk-systems and Omnichannel.

Support in Brighterly is:
— 30 agents are divided into 2 teams, each with its own team lead (you will be a part of one of the teams);
— the opportunity to learn quickly and work with a strong team of experts not only in the middle of support, but also with other sales, billing, retention, tutor support teams;
— the opportunity to grow quickly, because we are actively scaling;
— the opportunity to help children with their studies at school (it is nice to understand that you are making the world a better place);
— flexible schedule that can be adapted to your lifestyle.

In addition to businesses, we developSKELAR foundation is our own charitable foundation created by the company's employees. Within the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.

We plan to further develop tech businesses, conquer global markets and work for the victory of Ukraine

For this, we have created all the possibilities inside our venture builder:
— 8 infrastructure teams that help startups close any issues: from recruiting to finance and legal issues;
— A community of founders who have already launched more than one business and can share practical experience;
— Internal clubs by professional areas: marketing, development, finance, recruiting;
— Trainings, courses, attending conferences;
— Medical insurance and corporate doctor.

Let's build the next big everything together!