Customer Support Specialist in AcademyOcean

Hello! We in the Customer Care team of the company AcademyOcean are looking for a Customer Support specialist, whose main focus will be on support platform customers.

Our customers should use AcademyOcean as effectively as possible and benefit from it - this is the goal we will achieve together.

p>

AcademyOcean is a cloud-based distance learning LMS designed to maximize the potential of employees. With our help, businesses automate the training of employees, customers and partners. The system has a record user-friendliness rating in its industry of 9.8 out of 10.

The product is used by 100,000 users from 20 countries, including companies such as AJAX, Reply, TSUM, Poster, YouScan, Work.ua.

If you've always wanted to be part of a cool project, do something significant and for the whole world, but did not know where to start - you came to the address, fill out the form!

Your skills:

1. Experience working with clients.
2. Ability to work in Google Sheets / Excel.
3. Ability to clearly and competently express your thoughts orally and in writing.
4. Desire to help people.
5. Ability to identify cause and effect connections and find sophisticated solutions, both in routine work and in complex tasks.

Would be a plus:

1. Proficiency in English from B2.
2. Experience in SaaS in a similar position.
3. Understanding how the API works.
4. Experience in the B2B segment.

What to do:

1. Answer questions about the functionality of the product. 2. Describe the operation of the product for users and the team in the form of text and video instructions. 3. Study customer cases and how they use the system. 4. Help in the formation of a list of requests for new product functionality. 5. Conduct video meetings with clients. 7. Implement Self Service for clients.

We offer:

1. Fixed rate based on the results of the interview.
2. Working schedule from 10:00 to 19:00 or from 12:00 to 21:00 Kyiv time.
3. Opportunity to work completely remotely.
4. Individual and group work with a corporate psychologist.
5. Paid vacation - 18 working days, 8 paid sick days per year, and 11 public holidays.
li>
6. Opportunity for training and development: experience and support of our employees, assistance in professional adaptation under supervision throughoutth trial period.
7. Internal corporate discounts on various services, including discounts on English courses.
8. Quick decision-making and testing of ideas - no unnecessary bureaucracy and micromanagement. Work in a company where you are heard and listened to, and the manager is open to dialogue and suggestions.
9. Profile events and chats to share experiences within the group of companies.
10. Corporate events and entertainment Even in difficult times, we do our best to cheer up our employees ;)

More importantly:

In addition to the skills described above, we are looking for a person with a strong result orientation, ready to be frank with colleagues and responsible for your work.

If you feel that these qualities resonate with you, send us your resume!