Customer Support Specialist in Welltech

We are expanding our Customer Support team and are looking for specialists who have a passion for solving problems. In this role, you will play a key role in meeting user needs and optimizing our leading Health & Fitness and Edutainment products for mobile and web platforms.

This is how you can grow in the position of Customer Support Specialist in our team:

App Store and Google Play gurus: Actively monitor and analyze user feedback on the App Store and Google Play platforms. By identifying trends and areas for improvement, you will directly contribute to the continuous development of our products.

Maintain a personalized approach: While providing accurate and effective solutions, you will prioritize building positive relationships with our valuable customers.

Become a product expert: Confidently guide users through product features and capabilities, ensuring they get the most out of their experience. 

Close communication with other teams: Collaboration is key! You will work closely with Product, QA and Marketing teams to effectively report technical issues and communicate valuable user feedback. Acting as a bridge between users and internal teams, you will be instrumental in ensuring a user-centric approach to product development.

Experience sharing: Your expertise will be a valuable asset to the entire support team! You will participate in continuous updates and improvements to our internal knowledge base, providing the team with access to the most up-to-date resourcesand templates for communication.

Needed skills:

• B2+ level of written and spoken English.

• < p>Ability to adapt the tone and strategy of the company's communication to specific situations.

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Understanding how products work and reporting bugs and feature requests.

• Knowledge of any foreign language will be considered an advantage.

We need someone with superpowers in communication, empathy, problem solving and technical savvy to thrive in our fast-paced environment. If you are a detail-oriented team player who enjoys helping others, then we want to hear from you.< /span>

Here's why we're a perfect fit:

• Absolute flexibility: Work from anywhere with our 100% remote model. We offer a flexible schedule (morning/day/evening/night/weekend) with 5-day, 8-hour shifts per week, allowing you adjust your working life to your needs.

• Growth and Development: We invest in your success! Access to an extensive corporate library, ongoing training and regular feedback to drive your personal and professional development.

• Culture of prosperity remotely: Communication is key! We create a supportive and friendly environment, building close and trusting relationships, even when working remotely.

• Rest to recharge: Enjoy a healthy work-life balanceyam with 20 paid days of annual leave and 30 days of sick leave.

• Health: We care about your well-being! Get reimbursed for gym memberships, sports equipment, psychological counseling and even foreign language lessons to keep your mind sharp.

• Competitive rewards: Enjoy a competitive compensation package backed by KPI bonuses and a fixed night shift bonus.

Candidate path: ? Getting to know the recruiter - Technical interview - Job Offer