Customer Support Specialist in EVO

About the project:
Prom.ua is the largest marketplace of Ukraine, where more than 100 million products are sold from tens of thousands of entrepreneurs from all over the country.

On Prom.ua:

• any buyer can find at the best price: from a toothbrush to a garden cultivator

• every entrepreneur can sell goods in the catalog of the marketplace, on the site created on the Prom platform and in the mobile application "Prom purchases"

Prom.ua in numbers:

• 4.8 million people visit the marketplace every day

• more than 60,000 companies work on the marketplace

• 102.5 million products in the catalog

About the team:

Currently, the team consists of 6 specialists and a leader. PromOplata Team provides advisory assistance to buyers and sellers on orders with Prom-Oplata.Prom payment is a safe way to pay for orders on Prom.ua.

What is important for this role:

• have successful experience in customer support (calls/e-mail/skype/chat)

• write competently in Ukrainian

• ability to write texts clearly, to explain complex information simply

• a sincere desire to help each client, looking for both standard and non-standard ways

• independence in decision-making based on the analysis of collected information

• attention to detail

• be able to work with a large amount of information

• be able to justify your opinions

• flexibility, the ability to quickly switch between tasks

• initiative, readiness for changes and restructuring or improvement of processes

Would be an advantage:

• experience in the banking sector in dealing with issues related to transactions, complaints and disputes

Tasks:

• work with requests for Prom-payment through the system slthanks to Zendesk support

• communication with logistics partners via Zendesk and Telegram

• cooperation with other departments of the company

Tools:

• slack

• telegram

• internal admin

• kibana

• working calendar

Stages of selection:

• resume selection

• getting to know the recruiter

• interview with the leader

We offer:

• official employment in the company's staff

• 24 calendar days of paid vacation per year, unlimited sick leave

• remote work. Possibility to visit the office in Kyiv

• work schedule: from Monday to Friday (9:00-18:00), there are also shifts on Saturdays and Sundays (shifts are compensated on weekends)

• health insurance

• services of a corporate psychologist