Customer support specialist in Meest China

Meest China is an international postal and logistics company specializing in the delivery of commercial cargo and postal parcels from China to Ukraine and to a number of countries around the world.

We guarantee:

• salary consists of a rate and a monthly bonus, we discuss in more detail at the stage of telephone/interview, interview;
• trial period - 1 month;
• work schedule : Monday-Friday from 09:00 to 18:00 or shift schedule 2/2 from 9:00 to 21:00;
• official employment (paid sick days , holidays);
• remote work format (it doesn't matter to us in which settlement you are located), we provide a working laptop and a headset;
• partial compensation for the cost of English language courses;
• after 3 months of work there is an opportunity to choose one of the benefits: health insurance, payment for the gym, compensation training, corporate nutrition, mental health care;
• a mentor during the adaptation period who will always help and advise in complex and non-standard requests from clients.

Responsibilities of the customer support operator:

• receiving chat and telephone inquiries from customers (incoming line only), providing advice on company services, questions on purchasing goods from Chinese marketplaces and delivering parcels from from China to Ukraine;
• work with inquiries and complaints in the administrative panel of the www.meest.cn site, offering optimal solutions;
• communication with the procurement department and warehouse in China on issues that arise;
• reporting.

Requirements:

• experience as a call center consultant/operator;
• confident PC user;
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• competent oral and written communication;
• ability to work with several sources of information at the same time (chat + telephone);< /li>
• ability to identify client needs, good communication skills, punctuality.

We are waiting for your resume! We will be glad to cooperate!