Customer Support Specialist in Universe

We are looking for a responsible and attentive Customer Support Specialist who/ which will quickly, timely and qualitatively respond to user feedback and needs and will ensure effective communication between users and businesses.

Joining Universe Group, you will become part of a Ukrainian company that launches global IT products. In the Universe group of companies, they create mobile applications and web platforms to simplify and improve the quality of people's lives.

You will work in the businessGuru Apps is an ecosystem of mobile apps for iOS, the most famous of which are Scan Guru, Translator Guru, Cleaner Guru and Assist. Every day you will deal with products that are the flagships of the App Store in their niches and have an audience of millions of users around the world (the main markets are the USA and Europe). We also actively develop applications based on AI, so you will have a unique opportunity to work with innovative products.

For sure, if you want:

• Work in a strong team - you will be able to learn from product managers, testers, developers and become a T-shaped specialist.
• Being involved in the product - we discuss application development decisions with the whole team, where everyone can have a voice and offer an idea.
• Grow with the business - upgrade professional skills, expand the area of ​​responsibility, increase seniority - we promise to be your support along the way.

Your future tasks:

• Communicating with users using Zendesk, App Store, Google Play Market, mail.?
• Processing and helping to resolve user requests.
• Transfer Report bugs/problems while using the products to the QA team.?
• Processing and analyzing feedback and customer requests (from pages, mail) and forwarding to the product team for improvementapplications.?
• Interaction with the product team to identify and solve problems.?

< b style="font-style: inherit; font-weight: 700">What you need to join us:

• From 6 months of experience in the department of written support for English-speaking customers.
• Knowledge of English at the Advanced level.
• Analytical skills: the ability to analyze data and draw conclusions.
• li>Competent oral and especially written language.
• Proactivity, ability to find the necessary information, desire to help and solve users' problems.
• Scrupulosity, attention to details.

Will be an advantage:

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• Philological education. 
• Experience with the App Store.
• Experience with CRM (Zendesk).
• Proficiency in Excel.

What we offer:

• Convenient work format - you independently decide whether to work remotely, in the office (Kyiv or Warsaw), or to combine these options. The office has everything you need for comfortable work, namely: breakfasts, lunches, walkways, a silent room for the focus of attention - and many more nice little things that are waiting for you in our space.
• Culture of development and learning - we believe that the results of the company depend on the team, skills and knowledge of colleagues. We constantly conduct internal team training to improve skills and attract experts from the market of Ukraine or the world.
• Career growth — the learning culture promotes the rapid development of colleagues. On average, our team grows to 10 managers per year. Career development depends on desire and achievement of set goals. There are also large professional communities waiting for you, with the help of which you can improve your hard skills.
• One ​​of the best conditions on market of companies in Ukraine - competitive remuneration, 20 working days of paid break, cooperation through FOP or within the framework MDU5fQ==" rel=" nofollow noopener noreferrer" style="text-decoration: none" target="_blank"> Diya City, 100% sick pay, medical insurance and free online consultations with a corporate doctor.
• < b style="font-style: inherit; font-weight: 700">Wartime Care and Support - we make sure that everyone on the team feels safe during the full-scale war in Ukraine. If necessary, we help with the relocation of employees and their relatives, and help provide charging stations and everything necessary for comfortable work. In addition, weWe collect all donations from our colleagues for charity meetings in order to quickly close the requests of the military.

Send your resume and become part of our universe.