Customer Support Specialist in Kotovich K.S., FOP

Our team is rapidly growing and improving. Here everyone gets an opportunity to gain experience and knowledge. We value the ideas of our employees and their willingness to rapidly develop together with the company.

Now we are looking for an energetic and responsibleCustomer Support Specialist who is ready to learn and develop provide first-class support to our customers.

Requirements:

• Knowledge of English and preferably German at the Intermediate Strong (B1+) level and above;

• Willingness to handle customer calls in English;

• Skills of remembering and processing large volumes of information;

• Availability of basic knowledge of mathematics;

• Excellent communication skills;

• Customer orientation;

• Willingness to work night shifts;

• Desire to learn and develop;

• Attention, persistence, focus on finding solutions.

Primary Responsibilities: 

• Interacting with customers through various channels (phone, email, chat, messengers) to resolve questions and resolve issues;

• Providing professional advice and information support regarding products and services;

• Calculation of bonuses at the request of customers;

• complaints, promoting a positive experience of customer interaction with the product;

• < span style="font-weight: 400; font-style: normal; text-decoration: none">Participation in improving customer service processes and providing recommendations to optimize the work of the support department.

Terms of cooperation: 

• Shift work schedule (types of shifts: 9:00 - 18:00; 18:00 - 00:00; 00:00 - 9:00);

• Full time employment;

• Remote work format;

• Competitive salary dependent on experience and qualifications;

• Standard benefits (vacation, sick leave, etc.);

• A dynamic environment for development, where you will have the opportunity to show your potential.

If you want to join our friendly team and help customers get the best service, we are waiting for your CV!