Customer support service operator in Meest China

Meest China is an international postal and logistics company specializing in the delivery of commercial cargo and postal parcels from China to Ukraine and to a number of other countries. , interviews; trial period — 1 month; work schedule: Monday-Friday from 09:00 to 18:00; official employment (paid sick leave, holidays); office format, convenient and comfortable office at the address: Nauki Ave. 3 (next to "Demiivska" metro station); partial compensation for the cost of English language courses; after 3 months of work, there is an opportunity to choose one of the benefits: health insurance, gym fee, training compensation, corporate meals, mental health care; a mentor for the adaptation period, who will always help and consult with complex and non-standard requests from customers. Responsibilities of the customer support service operator: receiving chat and phone calls from customers (incoming line only), providing advice on company services, issues of purchasing goods from Chinese marketplaces and delivery of parcels from China to Ukraine; work with requests and complaints to the administrative panel of the www.meest.cn site, offering optimal solution options; communication with the purchase department and warehouse in China on issues that arise; reporting. Requirements: experience as a consultant/call center operator; confident PC user; literate oral and written communication; the ability to work with several sources of information at the same time (chat + phone); the ability to identify the needs of the client, good communication skills, punctuality. We are waiting for your resume! We will be glad to cooperate!