Customer support service operator in Meest China

Meest China is an international postal and logistics company specializing in the delivery of commercial cargo and postal parcels from China to Ukraine and to a number of countries around the world. We guarantee: the salary consists of a rate and a monthly bonus, we discuss in more detail at the telephone/interview stage yu, interviews; trial period — 1 month; work schedule: Monday-Friday from 09:00 to 18:00; official employment (paid sick leave, holidays); remote work format (we don't care in which settlement you are located) , we provide a working laptop and a headset; partial compensation for the cost of English language courses; after 3 months of work, there is an opportunity to choose one of the benefits: health insurance, gym fees, training compensation, corporate meals, mental health care; a mentor for the adaptation period , who will always help and consult with complex and non-standard requests from customers. Responsibilities of the customer support service operator: receiving chat and phone calls from customers (incoming line only), providing advice on the company's services, questions on the purchase of goods from Chinese marketplaces and delivery of parcels from China to Ukraine; work with requests and complaints in the administrative panel of the www.meest.cn website, offering optimal solution options; communication with the purchase department and warehouse in China on emerging issues; reporting. Requirements: experience as a consultant/operator of a call center; confident PC user; competent oral and written communication; ability to work with several sources of information at the same time (chat + phone); ability to identify client needs, good communication skills, punctuality. We are waiting for your resume! We will be glad to cooperate!