Customer support service operator in Meest China

Meest China is an international postal and logistics company specializing in the delivery of commercial cargo and postal parcels from China to Ukraine and to a number of countries around the world. We guarantee: the salary consists of a rate and a monthly bonus, we discuss in more detail at the telephone/interview stage yu, interviews; trial period — 1 month; work schedule: 2/2 from 9:00 a.m. to 9:00 p.m. (during the trial period — Monday-Friday from 9:00 a.m. to 6:00 p.m.); official employment (paid sick leave, holidays); remote work format (it doesn’t matter to us which town you are in), we provide a work laptop and a headset; partial compensation for the cost of English language courses; after 3 months of work, you can choose one of the benefits: health insurance, payment for the gym, tuition compensation, corporate nutrition, care for mental health; a mentor for the adaptation period who will always help and advise in complex and non-standard requests from customers. Responsibilities of the customer support service operator: receiving chat and phone calls from customers (incoming line only), providing advice on the company's services, issues related to the purchase of goods from Chinese marketplaces and the delivery of parcels from China to Ukraine; working with requests and complaints in the administrative panel of the www.meest.cn website, offering optimal solutions; communication with the purchase department and warehouse in China with questions that arise; reporting. Requirements: experience working as a consultant/call center operator; confident PC user; competent oral and written communication; ability to work with several sources of information at the same time (chat + phone); ability to identify client needs, good communication skills, punctuality. We are waiting for the resume! We will be glad to cooperate!