Customer Support Service Manager (English) in Yellow Stone

Yellow Stone is looking for a customer support specialist with knowledge of the English language!Your duties: Provide high-quality customer support by e-mail and chat, answer questions about the company's products and services, sometimes - help by phone (up to 15% of all requests).Resolve customer inquiries and problems.Transfer requests for solving technical and financial difficulties of users and receiving feedback for further support. Reporting on detected problems or errors on supported resources. We are looking for a candidate who: Speaks English (at the B2 level); written communication skills; Experience in the field of customer support will be an advantage. We offer: Remote work format; Flexible schedule 2/2: 2 days from 8:00 a.m. to 8:00 p.m., 2 days off, then 2 days from 8:00 p.m. to 8:00 a.m., 2 days off; Competitive salary + bonuses, stable payments; Opportunities for professional growth and career development in the company. 15 working days of paid vacation; Paid sick leave; Medical insurance; Group discussions and individual sessions with a psychologist; Self-learning library, access to paid courses. We are waiting for your feedback and we will be happy to invite you to an interview!