Customer Support/Retention Manager (German language) in Brazy

Brazy is looking for a Customer Support / Retention Manager to support our customers in the online casino world built on the SoftSwiss platform. 💼We are a team of brave and innovative specialists, who are called Cyber-Punks, Cyber-Jedi and Pattern Breakers. Our mission is to turn life into an interesting game! 🚀We are looking for a person who: Has a high level of German (Upper-intermediate). Has experience working in a call center, but it is not necessary. Can find a common language with clients and convince them of their rightness. 💬 Is focused on results and follows KPI. Shows attentiveness and responsibility in his work. 🎯What you will be doing: Establish contact with customers via phone calls and chats.Understand the gaming industry and the specifics of GEO - Germany.Resolve objections/complaints and resolve customer issues.Prospect and retain customers.Report in writing and achieve planned KPIs. 📈Important: work from 12:00 to 21:00 Kyiv time, without night shifts; 2 weekends per week. Working in our team has the following advantages: Long-term cooperation in an innovative company that develops the game industry. Relocation support for candidates from other cities with a reward for renting the first and last months of living in Kyiv. A new comfortable office in the center of Kyiv, not far from the "Zoloti Vorota" metro station, equipped with everything necessary for a safe stay. And also: 🏖️ 24 days of paid vacation per year. 💊 100% paid sick leave. 💰 High stable remuneration and bonuses after the successful completion of the trial period. If you feel that this vacancy is for you, do not delay! Write to us as soon as possible via the link: https://t.me/alinaya1986