Customer Support Representative - Spirio in SKELAR

SKELAR is a venture builder that creates international product IT companies according to the rules of the venture investment world. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

We are proud to have a team of 1300+ specialists - people with deep expertise and ambitious goals. Our people are our most valuable asset, which is why we build businesses together with the best talent on the market.

We are currently looking for a Customer Support Representative for one of our businesses - Spirio to raise the bar for results!
is the business of SKELAR, which creates a learning platform with courses, guides and practices based on Eastern philosophies. Our goal is to help people enjoy life and experience more happiness.

The product is at an important stage of transformation: we are building our own quality culture, processes and work standards from scratch - and you can be a part of this process!

What will be in your area of responsibility:
— Handling incoming customer requests (tickets);
— Escalation of technical problems and difficult situations to responsible teams;
— Participation in team calls and regular 1:1 meetings;
— Compliance with internal processes and instructions;
— Helping new team members to adapt;
— Collection and transfer of feedback from customers;
— Work according to SLA and KPI.

What is important to us:
— Level of written English — B2+ (Upper-Intermediate);
— Strong communication skills;
— Attention to detail;
— Ability to effectively manage time;
— Proactivity;
— Stress resistance.

What you get:
— Trainings, courses and the opportunity to attend conferences;
— Health insurance.

Why this role deserves your attention:
You will become an important part of product development and join the team at the very beginning of its formation. This is an opportunity to see all processes from the inside, gain valuable skills and influence how support is built.

We build a team from scratch — and that means space for your ideas, initiatives, and real impact. Here we support open communication, share feedback, and help each other grow without unnecessary micromanagement!

Along with the development of the team, new opportunities will appear - both in the areas of Shift Lead or QC, and in related roles.

In addition to businesses, we develop SKELAR Foundation is a charity fund created by company employees. Within the initiative, we support projects aimed at overcoming the consequences of the war and rebuilding Ukraine.

SKELARis an environment for self-realization of people who are able to create successful companies. We call them the next big everything — and we believe in their scale and potential.

We continue to develop tech businesses, conquer global markets and work for the victory of Ukraine.

Let's build the next big everything together!