Customer Support Representative (Spanish&English) in Quarks

Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in the field of Social Discovery and online dating. We are focused on developing high-powered products that help people from all over the world meet and connect online. We are also working on services for marketing, analytics and moderation.

Our flagship product Kismia is an international online dating platform presented at WEB, iOS and Android. Thanks to technology, we have been helping to share thoughts, desires and feelings for more than 10 years. Kismia has 60 million users and is available in 9 languages. All this became possible thanks to our employees - quarks.

We are currently looking for an experienced specialist for the position of Customer Support Representative (Spanish&English), who will be able to strengthen the support team. We expect such a person to be able to strengthen the team and provide quality support to our users.

You will have the following tasks:

• Providing customer support services to users of the site: solving user problems, determining the cause of the problem, choosing and explaining the best way to solve it
• Interaction with customers of our website, answering the most frequently asked questions and solving problems with paying for services
• Providing customer support via chat and tickets
• Adhering to communication procedures, guidelines and policies

We care about:

• Spanish language level: Upper-Intermediate+
• English language level: Upper-Intermediate+
• Ukrainian language: fluent
• Developed communication skills, stress resistance
li>
• The presence of a personal computer, 24-hour access to the Internet

For us, it will be a plus:

• Work experience with Zendesk

What awaits you at Quarks:

• Cool team. Trust in everything , competence and a sense of humor - we work with the best
• Competitive salary. One that will allow you to focus on product development and increase motivation. Regular review of the bid for the performance review for reresults of work
• Your safety is the most important thing for us. We go through everything together
• Comfortable conditions and schedule. The possibility of a hybrid work format. If you choose an office, it is a space with an equipped workplace, PlayStation, coffee points, corporate breakfasts and lunches. And unlimited snacks and drinks. In addition, you yourself choose when to start and end the working day, within the limits of prime time. The location of the office is a 5-minute walk from the Taras Shevchenko metro station
• Education and career growth. Trainings within the company, its own library, a community for the exchange of experience and participation in key events of the IT industry. We are for Lifelong Learning - we encourage learning and compensate the cost of external courses
• Paid day off and vacation. You can take a day off or vacation at any moment you want, without additional explanations< /li>
• Openness and feedback. We have no forbidden topics and excessive subordination
• Health care and sports. Health insurance and paid sick leave, a corporate doctor and massages right in the office, compensation of a psychologist, discounts on visiting sports clubs

Our work is inspiring, because every day we unite millions of people all over the planet.

em>

You can learn more about quarks on social networks.

Follow us at Insta, In and Tik-Tok

Want to join the team? We are waiting for your CV