Customer Support Representative (Spanish) in Yellow Stone

Yellowstone is a Ukrainian IT product company operating in international markets. We are rapidly developing, focused on creating high-quality products, solutions and services in the field of information technology. 

Now looking for Customer Support Representative(Spanish)

What we expect:

• advanced Spanish (B2):spoken and written;
• high level of communication and written skills: the ability to effectively communicate with clients on the phone, work with challenges and solve issues through electronic correspondence;
• high level of stress resistance.

Will be a plus:

• experience work in a similar position;
• ability to type quickly;
• competent and fast construction of sentences without loss of quality correspondence.

What do we offer?

• flexible schedule 2/2, in which you will have time for recovery and personal life;< /li>
• income above the market, with the possibility of growth according to the professional level;
• constant practice and language improvement (you communicate with natives);
• 16 paid days vacation + additional day off for birthday;
• 22 paid days;
• medical insurance (after 6 months of work);
• education and development (lectures, trainings , courses, guest speakers and an electronic library);
• volunteer activities (donation, helping animals, charity auctions and much more);
• work in a strong team, thanks to which you will definitely gain new knowledge and skills;
• constant support of your supervisor, team leader and team leader;
• referral program.

Do you want to come with us? 

• The client is our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy.
• Development — helps us and our users. We develop our personal qualities, improve our skills, and appreciate new experiences.
• Team - what can improve the mood in the morning like a good joke from a colleague? The team is people from whom you will always receive support.
• Nothing speaks of our Reputation better than positive reviews. We happily collect them and brag to our competitors).

Join! 

Your daily tasks will be:

• communication with clients through chats, emails and calls;
• solving simple technical issues, for example, restoring access to the account in case the customer forgot the password; 
• assistance with verification or registration;
• resolving payment issues and other similar requests;
• redirecting requests for solving technical and financial difficulties of clients to other departments of the company, receiving feedback for further informing the client.

We are waiting for your resume! See you soon!