Customer support representative (сombined schedule) in Galaktica

WeareUkrainianIT company Galaktica, wework with ourown product onthe global market.Now weare actively scaling, inthis regard, weare looking for aCustomer Support representative with experience of6 months ormore!You will haveabet $500-$600 with the possibility ofgrowth. Wewill also writea $350 KPI for you,and italways increases, soyou could increas your income. Thus, inour company for the first month ofworkyou will earn from $ 850.You will haveacombined schedule, which containsday shifts (from 2 p.m till 10:30 p.m) andnight shifts (from 10 p.m till 6:30 a.m), depending onthe need ofteam.Schedule 5/2, weekends inarow, however they are floating, like this month itcan beSun-Mon (the whole month), next month— itcan beMon-Tue (all month).What responsibilities will you have:·Solve arising incidents with users: analyze incoming tickets, live chats and phone calls, conduct investigations, communicate with users, fully satisfying their requests for cases. Itwill take 60% ofyour working time;Communicate closely with the moderation team, partners and customers, 20% ofthe time;Update knowledge bases, constantly improve the processes ofcommunication with users, 10% oftheir working time;Itwill take 10% ofthe time toprepare reports onuser requests.But your main task will be:Solve customer requests;Find answers totheir questions, with which wewill help you;Create high-quality communication between adjacent units.Weexpect that:you have atleast 6 months experience inclient support inEnglish;Your level ofEnglish isupper intermediate+, fluent speaking English ;you have strong English communication skills via e-mail and phone.Would beanadvantage:experience with Zendesk and/or other customer support systems;experience with manuals, rules and standards for communication with customers;you know what customer-friendliness isand can successfully apply itduring your working process;you boast about psychological skills and are able tofind common language even with the most difficult customer.What else are wehappy tooffer you:Employment:Official employment, 3 weeks ofvacation and paid sick leave;Equipment: powerful hardware, additional monitors, specialized gadgets— all for solving large-scale problems and experiments;Continuous development: wepay for trainings, seminars sothat you can grow professionally and keep abreast ofthe latest trends. Wehave alibrary where you can take any book you like. And we, inturn, will gladly accept your books wishes;Colleagues and atmosphere: the people around you determine the standard ofliving. Thanks tothe quality stages ofthe interview, wechoose the best ofthe best. You will work with real professionals inyour field;And also: weregularly gather for lunch atthe expense ofthe company and hold cool team building about which later becomes the stuff oflegends.Our goal istobuild aproductIT ecosystem ofdifferent directions, inwhich each employee will have the opportunity toopen internal startups, grow and realize their dreams. Join!Bythe way, such aproject for uswas theassistance ofthe Armed Forces, which weundertook with all zeal and professionalism.Wehave created afull-fledged information front with budgets, volunteers and results, which wepublished onour social networks (one example).Wecontinue tobuy equipment, gadgets, special clothes, medicines and much more, wemake itbyourselves. Wealso cooperate with the verifiedfoundation ofSerhiy Prytula.Byworking with us, you not only earn money— you help save lives and fight for our Ukraine.Wewill beglad todiscuss all your questions and invite you tothe first stage ofthe interview!Want toknow more about us?Follow the link:http://galaktica.io/Meet our team that isalready waiting for you:https://www.instagram.com/galakticateam/Wewill beglad todiscuss all your questions and invite you tothe first stage ofthe interview!Telegram: @recruiter_helen