Customer support representative (ServiceDesk) in TEHNOMATIKA

Technomatix (TMX) is a leading developer of eLearning content with over 20 years of experience. We create innovative learning solutions, including interactive modules, video lessons and educational games. Our approach is based on the use of microlearning, storytelling and edutainment elements, which allows us to create effective and engaging educational materials. At TMX, we provide a full cycle of learning content development — from idea to implementation — using an agile methodology and modern technologies.

TMX creator and supplier of software product Moco Talent Management System, and also the creator and main provider of the online exchange elearningchips.com. We are the market leaders in the field of e-learning in Ukraine, and we also work in the markets of Western Europe, the USA and Canada.

We are looking for our team Customer Support Representative who will implement, develop and maintain high standards of service quality for our customers.< /p>

WE EXPECT FROM YOU:

• Knowledge in the field of office software, email clients, browsers, video, audio players.
• Experience with Hubspot or other CRM systems, Jira, Confluence.
• Responsibility for the result and the ability to make optimal decisions.
• Self-organization, multitasking.
• Previous QA/customer support experience (will be an advantage).< /li>

THIS JOB IS FOR YOU IF YOU:

• Ready to learn and open to new things.
• You have excellent communication skills: you can resolve customer complaints politely, professionally and in a timely manner.
• Able to work independently and in different teams.
• Attentive, persistent and solution-oriented.

WHAT YOU WILL BE RESPONSIBLE FOR IN THIS POSITION:

• Provide empathic and responsive service to meet the needs of our users.
• Process every request with equal dedication.
• Advise and accompany customers in messengers, mail and ServiceDesk.
• Analyze the problems encountered by the client and look for solutions to the problem.
• Participate in writing system documentation.

FROM OUR SIDE:

• Charging tasks.
• Professional development and training.
• A convenient office in the city center.
• Flexible work scheduleyou.
• Corporate English.

If you want to be part of a team that shapes the future of e-learning, join us!