Customer Support Representative (Polish language) in SoftSvit

We are the IT company SoftSvit. Our team develops and implements web products, their design and development, and also provides full service support for our customers.

We are always happy to welcome to our TEAMenthusiasts who will implement, develop and maintain high standards of service quality for our customers.

When selecting candidates for the position of Customer Support Representative with knowledge of the Polish language, we pay attention to:

Hard-skills:

• Fluency in Polish;
• Experience in online chats/tech. support (will be an advantage);
• Competent and fast construction of sentences without losing the quality of correspondence;
• Type speed not less than 160 characters/min;
• Advanced PC user, administration skills (Windows) preferred;

Also, important for us:

Soft - skills:

• Multitasking, flexibility;
• Time management;
• Stress resistance and adaptability;
• Tolerance, respect, altruism;

Your daily tasks will be:

• User support in the incoming chat mode;
• Identification of the motive of the client's request;
• Analyzing the problems that arise for the user and searching for options for solving the problem;
• Communication with other departments of the company and reporting for relevant departments;

We offer:

• Schedule: 12-hour shifts: (2 days/2 weekends/2 nights/2 weekends );
• Paid corporate training and internship;
• Official employment, paid vacation and hospital;

Send your CV as soon as possible and let's get to know each other!