Customer Support Representative (Germany) in WOW24-7

WOW24-7 is an outsourcing company that provides services in the field of Customer Support. Customer Support is helping customers solve any product or service-related issues. The support department is the link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to purchase the product again, because quality support is part of the company's service. Why should you choose us? A friendly team of more than 200 professionals in their field; Remote format the work of every corner of Ukraine and the world; Mutual assistance for the sake of achieving a common result; Absence of bureaucracy micromanagement; Trust and responsibility when completing tasks; 24-7 communication with subordinates and colleagues. We are currently looking for a proactive and ambitious Customer Support Representative with knowledge of the German language at the B2 level -C1 who will join our team full time. The project is very interesting, as are the requests, because the field of E-commerce is a well-known German online store of casual clothes for women. Requirements: Excellent command of the German language, both written and spoken; English B1+ level; Customer-oriented approach; Analytical skills and the ability to further develop solving problems with attention to detail; Multitasking, ability to work under pressure and a flexible schedule; Organization and clarity in the work process; Confident PC user; Readiness for constant changes and innovations. Responsibilities: Communication with clients using various channels, such as calls, chats and lists; Processing of orders, forms , applications and inquiries from customers; Storing information about customer interaction, transactions and feedback, as well as actions taken to solve their problems; Coordination with the team to ensure customer satisfaction and provide further services as needed; Participation in trainings to expand product knowledge and improve skills as Customer Support Representative; Maintaining a positive, responsive and professional attitude towards clients; Processing returns; Writing letters about products that are not available. Conditions: Work format — remote; Trial period lasts 1.5 months; 2 days off: Sunday or any other day; Shift work : 1 shift— 09:00—18:00; 2nd shift 10:00—19:00 — Kyiv time. Send your resume, we will be happy to chat!