Customer support representative (German speaking) in Boosta

August 12, 2024 First job

Customer support representative (German speaking)

remotely

Hello !

We, Boosta , are an international IT company with a portfolio of many successful products, performance marketing projects and our own Burner investment fund.

Boosta was founded in 2014 and since then the number of boosters has grown to 600+. We are actively developing and creating cool career opportunities for our specialists!

Do you dream of being part of a big project and contributing to the development of the company? We are currently looking for a Customer support representative with knowledge of the German language for our partner company, which has taken a leading position in the field of educational projects on the DACH market. We are looking for a proactive and communicative specialist who will help our customers get the best smooth experience from using our services.

What tasks will need to be done?

• Communicating with customers, answering their questions and providing information about order fulfillment.
• Understanding the needs of each client to build a personal connection and provide quality support.
• Monitoring of order fulfillment to ensure satisfaction of customer needs.
• Interacting with a team of freelance writers to get the best result.

What do we expect from you?

• Knowledge of the German language at the B2 level.
• Previous sales/customer support experience (will be an advantage).
• Excellent communication skills.
• Self-organization, multitasking.

Stages:

• 1st stage: communication with the recruiter.
• 2nd stage: test task.
• 3rd stage: interview.
• 4th stage: collection of recommendations.
• 5th stage: job offer!

The trial period for this position is 3 months, during which we will get used to and work together.

What do we offer?

• Competitive salary consisting of a fixed rate and bonuses.
• Fully remote work, suitable for those who temporarily or permanently live in another country.
• A dynamic environment where you clearly see the results of your work, and not just perform mechanical actions.
• Opportunity for career growth. Take responsibility and develop with us.
• Flexible schedule from 9:00 a.m. to 6:00 p.m. Berlin time.
• 28 working days of vacation per year (after 3 months of cooperation).

If everything described above resonates with you, send us your CV!