Customer Support Representative (German) in WOW24-7

WOW24−7 is an outsourcing company that provides services in the field of Customer Support. Customer Support is helping customers with any product or service related issues. The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to re-purchase the product, since quality support is part of the company's service. We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you! Why should you choose us? A friendly team of more than 200 professionals in their field; Remote format of work from any corner of Ukraine and the world; Mutual assistance to achieve a common result; Absence of micro-management and bureaucracy; Trust and responsibility when completing tasks; Communication 24 -7 with mentors and colleagues. We are currently looking for a proactive and ambitious Customer Support Representative with B2-C1 German language skills to join our team full-time. The project is very interesting, as well as the requests, since it is the field of E-commerce — a well-known German online casual clothing store. Requirements: Excellent command of the German language, both written and spoken; English B1+ level; Customer-oriented approach; Analytical and problem-solving skills with attention to detail; Multi-tasking, ability to work under pressure and with a flexible schedule; Organized and clear-headed in the process of work; Confident PC user; Willingness for constant change and innovation. Responsibilities: Communicating with customers through various channels such as calls, chats and emails; Processing orders, forms, applications and requests from customers; Maintaining information about customer interactions , transactions and feedback, and the actions taken to resolve their issues;Coordinating with the team to ensure customer satisfaction and providing follow-up services as needed;Participating in training to increase product knowledge and skills as a Customer Support Representative;Maintaining a positive, responsive and professional attitude to customers; processing returns; writing letters about products that are not available. Conditions: The format of work is remote; The trial period lasts 1 month; 2 days off a week: Sunday and any other day; Shift work: 1 shift — 09:00—18:00; 2nd shift 10:00—19:00 — Kyiv time. Send your resume, we will be happy to chat!