Customer support representative (evening) in AY-Assistant

About ay-assistant.comAY-Assistants provides professional assistance to our lovely customers with their everyday sales, marketing, data entry, and research tasks, at a good price all around the globe.At the same time, we’re helping Ukrainian youth with a chance to fulfill their potential, use their English on a daily basis and get to work and learn from a EU or US — based company, while staying close to their family and friends. Our vision is to be our clients' trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.Currently, we are looking for an Quality Analyst, CSR, Bookkeeper, and Sales freelance position) who will help one of our loyal clients in overtaking office duties and help them to expand business further, identifying new expansion opportunities. Job Description:Working days: 5 working days / weekWorking hours:Monday — Friday 18:00 — 02:00 Kyiv timePosition Duties:During your working day you will be working with existing client base and schedule appointments for annual technical service of water equipment:You will record / process reservations for regular service appointments for existing clients made by phone/emailWork on inbound (phone) line.Maintains high quality of correspondence and accuracy of information input into reservationsRequirements:Proven knowledge of English (B2+) / Russian (Native, C1) .Ability to work both independently and within a team environmentAbility to work remotely (!) and be self-managedWillingness to work during evening/night hoursCall centre or Administrator experience is a plus but not a mustCompetencies that we’re looking in a successful candidate:Solutions Orientated, Initiative, Collaboration, Organisational commitment, Customer Focus, Ability to work under minimal supervision, Organization & Planning, Results Orientated, Problem Solving & Information Gathering, Resilience & Adaptability.