Customer support representative (English, German) in Liberty Lab

Weare looking for acustomer support representative tojoin our team!Asacustomer support representative, you will beresponsible for providing exceptional service toour players (customers). This includes answering phone calls, responding toemails, and resolving any issues orconcerns that our customers may have via chat. You will also beresponsible for managing accounts and providing product information. The ideal candidate will have excellent communication skills, beaproblem solver, and have apositive attitude. Ifyou are looking for achallenging and rewarding position, apply today!Job Responsibilities:Respond promptly and professionally tocustomer inquiries through our chat box, phone calls, and email.Provide detailed information about our bonuses and promotions toour customersGuiding customers through the payment and registration procedures.Understand customer needs and tailor solutions tomatch their requirements, ensuring apositive customer experience.Develop and maintain adeep understanding ofour platform and offerings toeffectively address customer queries.Collaborate with the CRM and marketing teams toidentify opportunities for growth, new promotions, and improvement ofthe platform.Meet and exceed individual and team targets for SLA and satisfaction rate.Maintain accurate and up-to-date records ofcustomer interactions and bonus data.Continuously seek opportunities toimprove customer support processes and enhance the overall customer journey.Requirements:Experience incustomer support orrelated roles.Exceptional command ofone ofthese languages: English, German (both written and verbal) tocommunicate effectively with aglobal audience.Strong problem-solving and active listening skills tounderstand and address customer needs. —Ability tomultitask and manage time effectively inafast-paced environment.Sales-oriented mindset with adrive toachieve and exceed targets.Familiarity with the casino industry isaplus but not mandatory.Tech-savvy with the ability toquickly learn and navigate various software applications.Positive attitude, empathy, and agenuine desire tohelp customers succeed intheir journey onour platform.Compensation: Acompetitive compensation package includes abase salary and bonuses for KPI.We will train the right candidate, as long as they have exceptional English, German language skills and are passionate about providing outstanding customer service. Look forward to welcoming a new member to our dynamic team!