Customer Support Representative (English C1) in WOW24-7

WOW24−7 is an outsourcing company that provides services in the field of Customer Support. Customer Support is helping customers with any product or service related issues. The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to re-purchase the product, since quality support is part of the company's service. We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you! Why should you choose us? A friendly team of more than 200 professionals in their field; Remote format of work from any corner of Ukraine and the world; Mutual assistance to achieve a common result; Absence of micro-management and bureaucracy; Trust and responsibility when completing tasks; Communication 24 -7 with mentors and colleagues. We are currently looking for an attentive and diligent Customer Support Representative with excellent command of the English language (Advanced, C1 level), who will provide assistance to clients on our customer's project. Our customer's product is the delivery of baked goods in Britain, so the position involves a lot of communication with customers and the ability to find an individual approach to each one. Requirements: Excellent command of the English language, both written and spoken (Advanced, C1 level); Highly developed communication skills; Willingness to work with people and help them in matters of various levels of complexity; Ability to act in non-standard situations; Ability to explain complex things in simple words. It will be a significant advantage: Previous experience working in Customer Support or as a call-center operator; Basic skills in working with G-suite (Google Workspace: Disc/Sheets/Docs); Experience in working with CRM/ATS systems. Responsibilities: Communication with customers using various channels such as calls, chats and emails;Processing orders, forms, claims and inquiries from customers;Retaining information about customer interactions, transactions and feedback, and actions taken to resolve their issues;Coordinating with the team to ensure customer satisfaction and providing follow-up services as needed; Participating in trainings to expand product knowledge and improve skills as a Customer Support Representative. Conditions: The main format of work is remote; The trial period lasts 1 month; 5 work shifts per week: morning (7:00-15:00), daytime (15:00-24:00); 2 floating weekends per week. Send your resume, we will be happy to chat!