Customer Support Representative (English, B2) in WOW24-7

WOW24−7 is an outsourcing company that provides services in the field of Customer Support. Customer Support is helping customers with any product or service related issues. The support department is a link between customers and the company, therefore it affects the quality of the product, the increase in sales, the desire of customers to re-purchase the product, since quality support is part of the company's service. We cooperate with technology companies and successful startups from more than 20 countries of the world, market leaders in Europe, the USA and Canada. Our expertise lies in the fact that we know how to combine an innovative solution and a human touch in every customer request. We strive to exceed the client's expectations and hear "WOW" instead of thank you! Why should you choose us? A friendly team of more than 200 professionals in their field; Remote format of work from any corner of Ukraine and the world; Mutual assistance to achieve a common result; Absence of micro-management and bureaucracy; Trust and responsibility when completing tasks; Communication 24 -7 with mentors and colleagues. Now we are looking for a Customer Support Representative who will provide service on our customer's project. Our client specializes in providing software solutions for corporate mobility. They offer a platform designed to increase sales productivity and empower teams with intelligent content management and automation tools. The software focuses on improving customer experience, sales performance and overall organizational efficiency through mobile capabilities. Requirements: Excellent command of the English language (B2 level); Previous experience working in Customer Support or as a call-center operator; Ability to independently find optimal solutions; Confident writing skills that do not require peer review; Ability to effectively manage own time, setting and meeting own deadlines to achieve goals;Ability to successfully balance multiple tasks simultaneously;Strong sense of personal responsibility for results;Ability to work collaboratively and effectively as part of a dynamic team;Ability to work under pressure and be flexible.Would be a significant advantage:Experience with systems such as Zendesk or Salesforce;Technical mindset.Responsibilities:Provide platform and application support by answering questions from internal and external customers;Handle daily tickets, calls and chats, as well as Zoom troubleshooting meetings;Document, reproduce and find creative solutions to problems, reported by clients; Develop a high level of platform skills and maintain these skills through continuous learning; Create partnerships with other departments to meet client needs and goals; Ability to work on cases independently while relying on the team for complex issues; Terms: Format work - remote; Trial period lasts 1 month; Work schedule - Monday-Friday: 1st shift - 15:00-23:30, 2nd shift - 17:00-01:30, 3rd shift - 20:30-5: 00 Kyiv time (break of 30 minutes). Send your resume, we will be happy to chat!