Customer Support Representative (English) in Yellow Stone

Yellowstone is a Ukrainian product IT company operating in international markets. We are developing rapidly, aimed at creating high-quality products, solutions and services in the field of information technologies. We are currently looking for a Customer Support Representative with knowledge of the English language. What we expect: - advanced English (B2), spoken and written; - high level of communication and written skills : the ability to effectively communicate with clients on the phone, work with calls and solve issues through electronic correspondence; - a high level of stress resistance; It will be a plus: - experience in a similar position; - the ability to type quickly; - competent and fast construction of sentences without losing the quality of correspondence; What do we offer? - a flexible 2/2 schedule, in which you will have time for recovery and personal life; - income above the market, with the possibility of growth according to the professional level; - constant practice and language improvement (you communicate with natives); - 16 paid vacation days + additional day off for the birthday; - 22 paid days off; - health insurance (after 6 months of work); - training and development (lectures, trainings, courses, guest speakers and electronic library); - volunteer activities (donation, helping animals, charity auctions and much more);- work in a strong team, thanks to which you will definitely gain new knowledge and skills;- constant support of your supervisor, team leader and eichhar;- referral program. Do you want to join us? Then get to know our values ​​and tasks better :) We have values ​​that permeate our processes and work: - The client is our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy - Development - helps us and our users. We develop our personal qualities, improve our skills, appreciate new experiences - Team - what can improve the mood in the morning like a good joke from a colleague? The team is people from whom you will always receive support - Nothing speaks of our reputation better than positive feedback. We happily collect them and brag to our competitors) Join! Your daily tasks will be: - communication with customers through chats, emails and calls; - solving simple technical issues, for example, restoring access to the account in case the customer forgot the password; - help with verification or registration; - solving payment issues and other similar requests. - redirecting requests for solving technical and financial difficulties of clients to other departments of the company, receiving feedback for further informing the client. We are waiting for your resume! Before meeting!