Customer support representative (education) in MindMafia

We are a Ukrainian team of specialists, a leader in the field of Edtech in Ukraine. We create and promote online courses through a system of autofunnels, making experts stars in their field. You will not find information about us in open sources, but about educational projects that we we are developing, you hear it in advertising every day. Our team has more than 100 specialists. We work completely remotely and are proud of the fact that we managed to create a great atmosphere in the team. 📌We do NOT have: Mediocre people Boring managers Delays in salary Absence of career growth 📌With us you will get: Respect for yourself as a person and a specialist Grateful colleagues who will to fill you with energy and inspirationValues ​​close to youSalary paid on time and in a way that is convenient for youComfortable scheduleConstant development and improvement of your professional and personal skillsGenerous bonuses from managersRight now we are looking for a Specialist in customer service and conflict resolution, with whom we will together create history and help change the lives of thousands of people 📌Your future responsibilities: Qualified processing of refunds in accordance with the offer contract; Communication with clients, ensuring prompt answers to their questions and quality service (letters and calls); Resolving complex conflict situations in cooperation with clients; Processing objections and qualitative closure of client pain Ensuring customer satisfaction and maintaining a positive image of the company. 📌Requirements: Experience in the field of crisis communications and quick decision-making; Experience in working with objections, understanding the client's pain points and the ability to close them qualitatively; Analytical skills and the ability to quickly make decisions in conditions of uncertainty; High stress resistance and responsibility; Excellent communication skills and the ability to resolve conflict situations; Experience in the field of finance and cryptocurrency markets (preferred). 00 to 19:00; Friendly family atmosphere and open-minded management; Opportunity to realize your potential. If you are interested in the vacancy, fill out the application as soon as possible https://forms.gle/HpmgMwZiDZCmZgFx9 and join our team!💌