Customer Support Representative (Azerbaijani language) in SoftSvit

We are IT company SoftSvit. Our team develops and implements web products, their design and development, and also provides full service support for our customers.

We are always happy to welcome to ourTEAMenthusiasts who will implement, develop and maintain high standards of service quality for our customers.

When selecting candidates for the position of Customer Support Representative with knowledge of the Azerbaijani language, we pay attention to:

Hard-skills:

• Proficiency in written Azerbaijani language at level B2 and above;
• Experience in online chats/tech. support (will be an advantage);
• Competent and fast construction of sentences without losing the quality of correspondence;
• Printing speed not less than 160 symbols/min;
• Advanced PC user, administration skills (Windows) preferred;

Also , important for us:

Soft - skills:

• Multitasking, flexibility;
• Time management;
• Resistance to stress and adaptability;
• Tolerance, respect, altruism;

Your daily tasks will be:

• User support in incoming chat mode;
• Identification of the motive of the client's request;
• Analysis of the problems that arise for the user and the search for solutions to the problem;
• Communication with other departments of the company and reporting to the relevant departments;
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  We offer:

  • Schedule:12-hour shifts: (2 days/2 weekends/2 nights/2 weekends);
  • Paid corporate training and internship;
  • Official employment, paid vacation and sick leave;

  Send your CV as soon as possible and let's get to know each other!