Customer support representative in SoftSvit

We are the IT company SoftSvit. Our team is engaged in the development and implementation of web products, their design and development, and also provides full service support for our customers. We are always happy to welcome to our TEAM enthusiasts who will implement, develop and maintain high standards of service quality for our customers. in the selection of candidates for the position of Customer Support Representative, we pay attention to: Hard-skills: Proficiency in written English at the B2 level; Experience of working in online chats/tech. support (will be an advantage); Competent and fast construction of sentences without losing the quality of correspondence; Typing speed not less than 160 characters/min; Advanced PC user, administration skills (Windows) are desirable; Also important for us: Soft skills: Multitasking, flexibility; time management; stress resistance and adaptability; tolerance, respect, altruism; your daily tasks will be: supporting users in the incoming chat mode; identifying the motive of the client's appeal; analyzing the problems that arise from the user and finding solutions to the problem; communicating with other company departments and reporting for We offer: Schedule: 12-hour shifts: (2 days/2 weekends/2 nights/2 weekends); Paid corporate training and internship; Official employment, paid vacation and sick leave; Send your CV as soon as possible and let's get to know each other!