Customer Support Representative in Wirex

Do you like to communicate with people from all over the world? Is English your passion? Wirex has a job opening for a customer support agent. Join our team and start your journey into the world of fintech!

We are Wirex and we are unlike any other. Why? Because we choose our own path and try to do everything first. For example, created the first-ever debit card that allows you to pay with cryptocurrency, facilitating access to DeFi-based savings and has the world's first crypto-rewards program. 
Our mission is a world where everyone can enjoy the benefits of digital currency, from being able to send money around the world almost instantly, to buying, storing and exchanging over 130 top tokens on a safe and convenient platform at some of the best rates in the industry. 
We must be doing something right because over 5.5 million people in 130 countries are helping change the world using Wirex.

Goal:We are looking for specialists with a high level of English. Our ideal candidate is not afraid of monotonous work, is customer-oriented, learns quickly and clearly fulfills his tasks.

What the duties include:

• Answer customer questions and help solve problems related to the use of our products and services.
• Participate in creating multilingual knowledge base and Wirex community.
• Creation and implementation of strategy for Reddit, Facebook and Twitter, to increase brand awareness.
• Analysis of indicators of social networks and platforms, providing reporting .
• Improving customer satisfaction and brand reputation by managing and responding to reviews on Trustpilot, Google Play, Apple Pay.

Requirements:

• High level of English Advanced/"strong" Upper intermediate.
• Experience with social networks and platforms.
• Ability to quickly and easily adapt , show loyalty and be ready for changes.
• High level of organization and self-discipline.
• Excellent communication skills and customer orientation.

Desired Skills:

• Experience with customer or technical support.
• Experience with Zendesk/Freshdesk and Atlassian products.