Customer Support Representative in Diya.pro

Diya isasuccessful UkrainianIT company providing full-serviceIT solutions for small and medium businesses across the world. Our company has astrong professional background inproviding remote technical support services tocompanies across different industries helping them deliver excellent customer experience.Weare afriendly crowd ofit-savvies. Working shoulder toshoulder inavirtual crew gives usthe flexibility toprovide better solutions and exceed our customers' expectations.Weare looking for smart, proactive and highly motivated professionals tomake avaluable addition toour team.Job Responsibilities:Manage incoming queries.Respond tocustomer queries inatimely and accurate way (24/7 service).Follow upwith customers toensure their issues are resolved.Gather customer feedback and analyze customer satisfaction.Requirements:Good knowledge ofEnglish isamust.Top-notch written and interpersonal abilities.Excellent communication and problem-solving skills.Multi-tasking abilities.Apassion for customer satisfaction.Time management skills.Readiness tolearn.Alignment with our company’s values.Will beconsidered aplus:Experience incustomer service.Proficient computer skills.What weoffer:Comfortable work environment, remote work.Schedule: 5 days per week; 10.00-18.00 / 00.00-08.00 / 16.00-00.00 / 8.00-16.00 EET. The candidate has tobeready towork with all these shifts.Paid vacation and sick leave.Healthcare insurance and gym.Training and useful experience.Work inayoung and friendly team.Career opportunities and professional growth.For abetter understanding ofwho weare and what weare doing, visit our website:https://diya.pro/