Customer Support Representative in Genesis

Hello! Everhelp is in touch! Everhelp is a Genesis business ecosystem company. We are an outsourced support service that supports more than 20 products around the world. At Everhelp, we create a next-gen Customer Success ecosystem for users from all over the world. We provide first-class customer service and take care of everything from configuration, monitoring and maintenance to weekly reports with all the necessary metrics. The company was founded in 2021. Over the past year, it has grown from 2 to 100+ people in the team. Currently, most of our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team. Our position: We are against war and unjustified aggression. We evacuated company employees and their relatives from combat zones, helped in finding housing and provided financial support. We provided the entire team with mobile stations and batteries. We continue to work stably for the future of Ukraine. As we continue to expand, we are looking for a responsible Customer Support Specialist who will implement, develop and maintain high standards of service quality for our customers. Your tasks: Communication with users , working with reviews and complaints using e-mail (ticket system in Zendesk); Multitasking in processes, because it is important to us that you process each of the requests with the same dedication; products, their work and functionality through social networks. About you: You speak English at the advanced/fluent level: competent written and spoken language; You have excellent communication skills: you are able to politely, professionally and timely resolve customer complaints; You are able to work independently and as part of different teams ;You are attentive, persistent and solution-oriented;Flexible with a work schedule (you may have to work nights and weekends);You have a strong work ethic, and you adapt quickly to changes in a dynamic business environment.It would be great if you have: Experience with basic CRM systems; Confidence, enthusiasm and ability to manage workload; Willingness to develop your knowledge and skills. Working at Everhelp is: A great opportunity to start your career in IT from scratch and grow to C level positions 'a; The opportunity to join the Ukrainian product and help the economy of our country; Free training in running, football, basketball, volleyball and yoga, corporate discounts on subscriptions to gyms. Don't delay! Submit your CV and join Everhelp.