Customer Support Representative in Diya

Diya is a successful Ukrainian IT company providing full-service IT solutions for small and medium businesses across the world. Our company has a strong professional background in providing remote technical support services to companies across different industries helping them deliver excellent customer experience.We are a friendly crowd of it-savvies. Working shoulder to shoulder in a virtual crew gives us the flexibility to provide better solutions and exceed our customers' expectations.We are looking for smart, proactive and highly motivated professionals to make a valuable addition to our team.Job Responsibilities:Manage incoming queries.Respond to customer queries in a timely and accurate way (24/7 service).Follow up with customers to ensure their issues are resolved.Gather customer feedback and analyze customer satisfaction.Requirements:Good knowledge of English is a must.Top-notch written and interpersonal abilities.Excellent communication and problem-solving skills.Multi-tasking abilities.A passion for customer satisfaction.Time management skills.Readiness to learn.Alignment with our company’s values.Will be considered a plus:Experience in customer service.Proficient computer skills.What we offer: Comfortable work environment, remote work.Schedule: 5 days per week; 10.00−18.00 / 00.00−08.00 / 16.00−00.00 / 8.00−16.00 EET. The candidate has to be ready to work with all these shifts. Paid vacation and sick leave. Healthcare insurance and gym.Training and useful experience.Work in a young and friendly team.Career opportunities and professional growth.For a better understanding of who we are and what we are doing, visit our website:https://diya.pro/