Customer Support Representative in Pexly

Join our fast growing company as a Billing Support Representative with advanced English. You will play a critical role in ensuring customers receive top-notch support and billing assistance. It is a remote full-time position.Schedule: Monday — Friday, 7am — 4pm/9am — 6pm/2pm — 11pm Ukrainian time.What we offer:Experience in the famous IT company working with people around the globe;Compensation — 900 USD/month during the probation period, and then 1000 USD/month after it;100% remote job;20 paid vacation days and 10 paid sick leaves per year;Dynamic work in a young team of like-minded people in a progressive business sphere.Your responsibilities:Assisting customers with billing inquiries, including but not limited to payment processing, subscription management, and plan changing;Working towards keeping customers by addressing the underlying issues prompting their desire to cancel subscription. This involves navigating a delicate balance between persuasion and avoiding excessive friction with room for flexibility and creative problem-solving;Politely respond to customers' inquiries in a timely manner via email or live chat, ensuring a high level of professionalism and service quality;Gathering the info about refund-related issues;Analyze customers' requests to identify trends and areas for improvement, providing valuable insights to enhance the overall user experience;Assisting users with critical or non-critical bugs.You are our perfect candidate if you have:English B2/C1 (writing and speaking);Experience as a Customer Support Representative;Experience with Mac and Windows OS will be an advantage;Working as product support would be a plus;Experience with Apple/Amazon/PayPal/Billing services + with Zendesk/Intercom will be an advantage;Working as an account manager would be a plus;Strong problem-resolution skills;Ability to handle sensitive customer information with confidentiality and discretion;Ability to work in a stressful situation, remaining calm, and showing respect and empathy while working with clients;Ability to remain focused while working remotely;Self-employment. We will sign a contract with you as with independent businessman;Have your own PC and good Internet connection.PEXLY is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.We will be glad to welcome you in our team. Grow your career with PEXLY!