Customer Support Representative in Wirex

Do you like to communicate with people from all over the world? Is English your passion? Wirex has a job opening for a customer support agent. Join our team and start your journey into the world of fintech! We are Wirex and we are unlike any other. Why? Because we choose our own path and try to do everything first. For example, created the first-ever debit card that allows you to pay with cryptocurrency, facilitating access to DeFi-based savings and has the world's first crypto-rewards program. Our mission is a world where everyone can enjoy the benefits of digital currency, from being able to send money around the world almost instantly, to buying, storing and exchanging over 130 top tokens on a safe and convenient platform at some of the best rates in the industry. We must be doing something right, because over 5.5 million people in 130 countries are helping to change the world using Wirex. Goal: We are looking for professionals with a high level of English. Our ideal candidate is not afraid of monotonous work, is customer-oriented, learns quickly and clearly fulfills his tasks. Responsibilities: Answer customer questions and help resolve issues related to the use of our products and services. Contribute to the development of Wirex's multilingual knowledge base and community. Record and analyze customer feedback to ensure continuous improvement of service quality and share ideas for product improvement. Requirements: High level of English Advanced/"strong" Upper intermediate. The ability to quickly and easily adapt, show loyalty and be ready for changes. Don't be afraid to ask questions and offer ideas. High level of organization and self-discipline. Excellent communication skills and customer orientation. Desired Skills: Customer or technical support experience. Experience with Zendesk/Freshdesk and Atlassian products. Our advantages: The possibility of career development together with an international licensed fintech company. Semi-remote type of collaboration with a flexible schedule. Medical Insurance. 35 days of paid vacation per year, including holidays. Additional days off for birthdays, anniversaries and special events. Accounting support. https://wirex.bamboohr.com/careers/60