Customer Support Representative in Viservises, TOV

VservicesWe are a growing Swedish LogTech company, providing our clients with a user-centric visibility solution for the Supply Chain. Our mission is to support supply chain resilience with actionable data every single day.We identify dynamic transport and logistics solutions on a daily basis. Solutions that support their most critical business processes by continuously delivering situation-specific solutions in a constantly changing world.Life at Vservices:We are a friendly teamWe live our mission, walk in our customers' shoes, focus and execute, and achieve our goals.Competitive salaryOfficial employmentSchedule: Mo-Fr 8.00 — 17.00To do your best work, we’ll give you a laptop and a phoneLearning budget — we care deeply about investing in your long-term career growth and potentialFun socials, plus Summer/Christmas/Spring and Autumn parties :)Competence:Bachelor’s DegreeEnglish Intermediate and ++++++, Ukrainian Experience in managing multiple projectsSuperuser of Microsoft Office packagesAbility to learn new processes and software toolsStrong technical and analytical skills, attention to the detailsExperience working with a global company. Logistics — nice to haveCharacteristics:Considerate (finds it easy to put him/herself in another person’s situation, listens, understands, and shows consideration)Solution-orientated (ability to quickly find solutions to problems that arise)Structured (works according to a clear process, organizes and plans his/her work well, finishes what has been started, and keeps to deadlines)Works well under pressure (deals with stress in a constructive way, maintains his/her good humor despite pressure and setbacks)Responsibilities:Identify delivery issues and find solutionsUpdate the platform (through visibility and related analytics our platform identifies risks and enables businesses to address them proactively)Inform the client and carrier of any changes in deliveryEscalate inquiries to the appropriate team, when necessaryProcess orders, forms, applications, and requests.Improve processes, every idea is valuable and noticedYou’ll be great at…Overseeing and understanding complex operational processes and issues, making data-driven decisions, and finding the best solutions based on clients' needsThinking strategically in problem-solving and making decisions in a fast-paced environmentAbout youThough you may not meet every point on this job description, please still contact us if you think you could add value and do your best work here at Vservices. We’d love to have a chat and see if you could be a great fit.About the applicationPlease send us your CV and a cover letter via Work.ua or Telegram.Contact details: Natalia +46 722 307447Показати телефон telegram +38 098 734 30 22Показати телефон