Customer support representative in TEHNOMATIKA

Technomatix is ​​a product IT company that has been developing educational software for its clients since 2003. Our specialization is the development and implementation of software for HR automation, knowledge and talent management, development of interactive educational content. Technomatix is ​​the founder and supplier of the software product Moco Talent Management System; and the founder and main contributor of the online stream elearningchips.com. We are the market leaders in the field of e-Learning in Ukraine and the CIS countries, and we also work on the market of Western Europe, the USA and Canada. We are looking for a Customer Support Representative with a good technical background and a desire to develop to join our team. It is important for us: Higher education, ready to consider a student. Knowledge in the field of office software, email clients, browsers, video, audio players; Experience with Hubspot or other CRM systems, Jira, Confluence will be an advantage. It will be an advantage if You have work experience in the QA field. Personal qualities: You are ready to learn and open to new things; You are literate, have excellent communication skills, both written and verbal; You are able to solve problems, persistent; You are not afraid to take responsibility; You have critical and analytical thinking; You are ready for multitasking; You are attentive and able to respond quickly and navigate information; You are able to clearly and succinctly provide an answer to a question. Responsibilities: Provide technical support to customers; Respond to inquiries in a timely manner; Identify needs and customer problems; Advise and accompany clients in messengers, mail and ServiceDesk; Analyze problems that arise for the client and look for solutions to the problem; Participate in writing system documentation; Conduct active communication with the team. We offer: Work in a convenient office in Kyiv OR the possibility of remote work; Decent pay, paid vacation and sick days; Flexible work schedule; Corporate English lessons; Conditions for professional development and growth; Corporate, team building and other activities; Interested in a vacancy? Do not delay and send your resume, where you indicate your salary expectations. I will be happy to help and answer all questions).