Customer Support Representative in LiveXP Learning Ltd

2 липня 2024

Customer Support Representative

Київ, за кордоном, віддалено

At LiveXP, we’re on a mission to make a breakthrough in education: to create an educational community where learning is trendy, interesting and easy.

Now our support team is looking for new service-oriented and experienced members to join LiveXP.

No doubts it’s much easier to come and work when everything has been ready for you but creating something worthwhile from scratch, bringing your ideas and expertise is much better.

If you are proactive in sharing your feedback and expertise and not afraid of challenges or speed of changes... if you consider helping others to be your calling and you do it by committing your heart and knowledge, let’s give it a shot and build the best customer service together.

If you like to apply please follow the link and answer the questions playhunt.io/welcome/p37pmbv6

Company’s expectations from a candidate:

• interact with users undertaking the necessary actions to handle complaints keeping all sides satisfied (company’s, student’s and tutor’s);
• gather user feedback, and promptly and in a proper form forward it to the team lead and the support team;
• provide complete information about the company’s products and services on the highest level;
• perform delegated by management tasks on the highest level (interviews of the users, onboarding video calls, preparing stats and infographics);
• monitor the platform’s changes and update FAQ whenever any changes happen;
• participate in brainstorming sessions with the other members of the customer support team;
• have a proactive approach in participating in improvements of the product and processes;
• Proactiveness while providing support for the users.

We can be a good fit if you are:

• attentive to details and stress-resistant
• a team worker and a great multitasker
• initiative and thinking out of the box
• a confident user of various electronic devices (laptops / mobile phones, etc.)
• able to act quickly and learn fast
• flexible towards the processes and product changes
• experienced in using different infographic tools
• creative and write outstanding texts
• courageous enough to take responsibility for your actions
• help others not just because it’s your work, but because helping others is your passion

and you have:

• strong oral and written communication skills
• advanced/fluent level of English
• problem-solving skills
• strong knowledge of Customer Service (experience is a must)
• strong multitasking skills
• outstanding typing skills and ability to handle and support several chat conversations simultaneously on a high level

It will be an advantage if you:

• passed courses on Customer service
• speak other languages

We offer:

• Flexible working hours (morning and day shifts)
• High salary
• Top equipment
• Opportunity to participate in selecting a system of benefits
• Unforgettable team buildings and corporate parties
• Lunches

Professional development:

• Challenging tasks and innovative projects
• Training at company expense
• Opportunities for bringing your experience and sharing ideas

Join us!