Customer Support Representative in Tango Me/Tango Mi

Responsibilities:

— Act as a point of contact for Tango users;

— Qualify and validate issues about reported by Tango users and resolve them in a timely manner using the text communication channel;

— Handle a workload of 15 requests per hour with 5 minutes to first response per SLA;

— Log issues, user experiences in the issue tracker (JIRA);

- Collect feedback and suggest improvements to the user experience;

- Achieve good results in personal KPIs and help teammates do the same.

Requirements:

Previous experience with clients (1+ years);

— High level of English (B2+) with a professional tone in written communication;

— Willingness to help and teach, the ability to empathize with customers;

— Competent speech, the ability to express oneself; font-style: normal">—Responsible team player;

—Able to show and report results.

Additional qualifications:

Knowledge of additional languages (Arabic, Turkish, Spanish) will be a plus;

Previous experience with support systems (Zendesk, Intercom, etc.) is an advantage;

Experience with task tracking tools (Jira, YouTrack, Confluence) is an advantage. 6 pm

What we offer:

• International company with several offices in different locations: Tel Aviv, Kyiv, Warsaw, Limassol.
• Providing options;
• Professional work environment with great people;
• Competitive forsalary, performance review;
• Social and benefits package;
• 20 working days of paid vacation and 100% sick pay;
• Opportunity to make a difference, grow and develop;
• Regular corporate holidays, team building and entertainment;
• Comfortable office near the subway. Our Kyiv office is open 24 hours a day in compliance with all safety and health measures.