Customer support representative in EvoPlay

Evoplay is a Ukrainian IT product company operating in international markets. We are rapidly developing, aimed at creating high-quality products, solutions and services in the field of information technology

Now looking for a Customer Support Representative with German language knowledge for our product

What we expect:

• Advanced German spoken and written;
• high level of communication and written skills: ability to communicate effectively with clients on the phone, work with challenges and resolve issues through electronic correspondence;
• high level of stress resistance;

It will be a plus:

• experience in a similar position;
• ability to type quickly;
• competent and fast construction of sentences without loss of quality correspondence;

What do we offer?

• flexible schedule 2/2: 2 days from 14:00 to 02:00, 2 days off;
• income above the market, with the possibility of growth according to the professional level;
• constant practice and language improvement (you communicate with nites);
• 16 paid vacation days;
• 22 paid days off;
• learning and development (lectures, trainings, courses, guest speakers and an electronic library);
• volunteer activities (donation, helping animals, charity auctions and much more);
• work in a strong team, thanks to why you will definitely gain new knowledge and skills;
• constant support from your supervisor, team leader and echar;
• referral program

Do you want to join us? Then I get to know our values ​​and tasks better:

We have values ​​that permeate our processes and work:

• The client is our main value! We are Customer Care, not just Support, we constantly strive not only to fulfill the user's request, but also to make him happy.
• Development helps us and our users. We develop our personal qualities, improve our skills, appreciate new experiences
• Team - what can improve the mood in the morning like a good joke from a colleague? The team is people from whom you will always receive support
• Nothing speaks of our Reputation better than positive reviews. We are happy to collect them and brag in front of our competitors) Join!

Your daily tasks will be:

• communication with clients through chats, emails and less often calls;
• solving simple technical issues, for example, restoring access to an account if the client has forgotten the password;
• assisting with verification or registration;
• resolving payment issues and other similar requests;
• forwarding requests for solving technical and financial difficulties of clients to other departments of the company, receiving feedback for further informing the client

We are waiting for your resume! See you soon!