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Customer Support Representative in SKELAR
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SKELAR
SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.
We are currently looking for Customer Support specialists for one of our businesses in the PetCare niche.
inherit">Key tasks in this role:— Respond to customer inquiries via email, phone calls, and chat;
— Resolve customer issues with professionalism and friendliness;
— Gather customer feedback to improve our products and services;
— Attention to detail when gathering information to escalate complex inquiries to appropriate teams (Tech Support, Billing, Product);
— Advising customers on our product capabilities to help them achieve their best results.
What is important to us:
— FromUpper Intermediate English (B1+), spoken and written: note that this item is the first in list, this is very important to us!
— Deep understanding of customer needs and desire to help them achieve their goals;
— Strong empathy and ability to communicate effectively with customers;
— Flexibility to work a flexible schedule (including night shifts - up to 8 nights per month).
Preferred, but not mandatory:
—Experience in the field of customer support, sales or customer retention, or simply in customer service.
— Knowledge and experience with CRM systems (Zendesk, Freshdesk or others).
— Ability to adapt to constructive feedback and the ability to provide such feedback.
What we offer:
-Development and growth: compensation for internal training programs, English language courses.
Your health care: sick pay, 18 days vacation per year, health insurance after probationary period.
—Competitive salary: possibility of salary review.
—Pereweight from the company: free access to our products.
—Gflexible work schedule: the opportunity to work in different shifts.
In addition to businesses, we develop a charity fundSKELAR foundation, created by the company's employees. As part of the initiative, we create and finance projects that contribute to overcoming the consequences of the war and rebuilding Ukraine.
We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine
For this, we have created all the opportunities within our venture builder:
– 8 infrastructure teams that help startups solve any issues: from recruiting to finance and legal issues.
– A community of founders who have already launched more than one business and can share practical experience.
– Internal clubs by professional areas: marketing, development, finance, recruiting.
– Trainings, courses, attending conferences.
Let's build the next big everything together!
