Customer Support Representative in Boosta Inc

Hello! We are Boosta, an IT company with an ambitious and friendly support team, and we are currently looking for a new motivated team member! Are you passionate about helping others, eager to grow in the IT field and ready to take on new challenges? Then read on!

Who are we?

At Boosta, we create and promote our own products and pride ourselves on our innovative approach and customer focus. Our team is young, dynamic and always learning. We will be glad to see among us someone who shares our passion for growth and the desire to achieve the best results.

Responsibilities:< /b>

• Quickly and professionally respond to incoming customer inquiries in chats, email and phone.
• Resolve customer complaints, provide effective solutions via chat and phone, and also monitor case execution.
• Resolve issues related to payments: processing returns, solving resolution of payment issues, account verification.
• Collaborate with authors to ensure seamless communication and resolution questions.
• Manage tasks in the CRM system, maintaining the organization and efficiency of work processes.

What do we expect from you?

• Fluency in English (Upper-Intermediate level or higher) for effective communication with customers via chat, calls and email.
• Natural problem solving skills: ability to listen, understand and positively resolve customer issues.
• Empathy and friendliness to make customers feel valued and heard.
• Proactive and result-oriented: willingness to achieve more and lead by example others.

If this is about you, we are already looking forward to meeting you!

Why should you join us?

We offer not only work, but also an environment that encourages personal and professional development. This is what makes cooperation with us unique:

• Flexible schedule: You can choose a convenient working time. Our shifts: Morning (7:00-15:00), Daytime (15:00-23:00), Evening ( 18:00-2:00), Night (23:00-7:00).
• Learning and Development: Are you new to support or IT? No problem! We provide in-depth training, mentoring and growth opportunities.
• Variety of tasks: New challenges and tasks will await you every day, which will make your work interesting and rewarding.
• Friendly and supportive team: We are not just colleagues, but also friends.We regularly hold online and offline events: team building, quizzes, coffee breaks.

Your way to Boosta:< /b>

This is how it will all happen:

1. Take an online English test and send your CV.
2. Pre-screen with our recruiter to get to know you.
3. Interview with your future manager and recruiter (communication will be in English).
4. Training and trial night shift
5. Get an offer and become part of the family Boosta!

We are looking forward to a new member of our team.