Customer Support Representative in SKELAR

SKELAR is a venture builder that builds international product IT companies according to the rules of the world venture investments. Together with our co-founders, we assemble strong teams to launch tech businesses and win in global markets.

Our team is a fast & furious support of 50+ professionals in their field, who live in a dynamic rhythm of work and provide cool customer service that comes from caring for everyone within the team. We solve "turnkey" any questions of users regarding the operation of sites, close ambitious goals and post memes in corporate chats.

What do we offer?
— Implementation of your ideas and proposals from the first working day;
— Unlimited opportunities for development and growth: internal courses/schools/library, compensation for external educational courses and English language courses;
— Caring for everyone's physical and mental health : corporate psychologist, paid sick leave and 18 days of paid vacation per year;
— The possibility of salary review immediately after the probationary period and every six months + a bonus for good performance every month: we have an example of a support agent, who from the first month of work increased his salary by 20% with the help of a bonus and continues to do so every month; , corporates.

What do we expect from you?
—Upper-Intermediate level of English:note that this item is the first on the list, for us this is very important!
— Willingness to work night shifts (~6 per month) from 11:00 PM to 7:00 AM: we have a 30 minute break and Slack Huddle for team interaction to stay in good shape;
— Experience working with clients;
— Initiative and organization: we encourage talking about problems and suggesting ways to solve them solution;
— Willingness to learn and develop in the IT field: most of the team leaders have grown from junior positions.

How exactly is the work going?
— Communicating with English-speaking clients about our sites and services;
— We transfer complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!";
— We develop professional skills at trainings and lectures for further career advancement.

In addition to businesses we are developing our own charity fund SKELAR foundation in support of the Armed Forces.Within the initiative, we create and finance large projects that help bring our victory closer.

We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

Let's build the next big everything together!