Customer Support Officer in Web-Source Technology Ltd.

Web-Source Technology, an innovative and rapidly growing company, is looking for a Customer Support Officer. Since our user base covers such top ranked countries as the North & South America, Europe, Asia and Australia, the correspondence with the customers is conducted in English only.We work 24/7 on the shift basis — 12 hours in each shift. This position is needed to work on a two day on two day off shift basis, starting at 8am until 8pm (Day shift) and 8pm until 8am (Night shift). The shift schedule is quite flexible.We offer:Friendly environment and amazing working conditionsChallenge tasks and open communicationGood mentor and great young team :)Responsibilities:Handling customers' requests via e-tickets system onlyManage customers' accounts via CRMInternal system life checksRequirements:Customer service orientation and high ethical standardsExcellent communication and presentation skillsIntermediate level of English is a mustTechnical background (QA courses — an advantage)Availability to work on both — Day and Night shifts