Customer Support (Night Shift) in Pharmbills

Pharmbills is an American staffing company headquartered in New York. We have been working for more than seven years and our team already has more than 850+ talented people. Our specialists are in the USA, Ukraine, Bulgaria, Poland, the Czech Republic, Uzbekistan, Georgia and Portugal. We are developing and hiring new colleagues for the position of customer support specialist. You may be busy with your duties from home. Skills: Upper-Intermediate English level and above; strong analytical skills; attention to detail; initiative; excellent communication and presentation skills; flexibility, results-oriented, with an "everything can be done" approach; ability to independently find solutions; ability to diplomatically resolve non-standard situations Duties: first-class service to all customers, both internal and external; processing incoming and outgoing calls and letters, insurance companies, providing information about patient accounts; analysis and input/updation of data in patients' medical records; checking the availability and compliance of patients' insurance policies; documenting the billing and payment process in the client's account for further monitoring; monthly reporting according to requests; solving all internal system requests regarding applications; understand information security risks, including accurate and timely reporting of all adverse incidents as described in company policies; adhere to the principles of data security and patient confidentiality, adhere to ethical standards during the performance of official duties and when interacting with patients, colleagues and medical professionals. What we offer: Schedule: 15:00—00:00 in the UA time zoneCompetitive compensationMedical insuranceAbility to fulfill work remotely, in the time zone of New York. Internship program in the US market. Timely compensation. Daily English practice with native speakers. Modern and friendly team.