Customer Support Manager with knowledge of the German language (remote) in Adventure World Tours

Adventure World Tours is looking for a customer service manager! Adventure World Tours is a team of 90 guides and 20 office employees offering high-quality tours in Hamburg, Berlin, Cologne and Dusseldorf. In 10 years, we have gone from one person to one of the largest travel companies in Germany. Currently, we have more than 20,000 reviews with a rating of 4.8. We continue to expand and are looking for employees who want to actively develop the company and achieve only positive results. On our excursions, guests visit the most secret places of the city (it is impossible for an ordinary tourist to get there!). In addition, we offer the best customer service in our industry, starting with the reservation and ending with the implementation of our service. Guests like the optimal price-performance ratio. We also offer a wide range of excursions, during which guests receive interesting information and have fun. Candidate requirements: Fluency in German at a level not lower than C1 (a certificate is optional); Willingness to work a variable schedule with regular work on weekends; Completed higher education, preferably in the field of tourism OR from 1 year of professional experience in this or similar fields \ customer support; Customer orientation and ability to work in a team; Knowledge of English will be a plus; Responsibility and attention to detail; Communicative and courteous; ;Independent decision-making in different situations; Desire to achieve positive results; Good computer skills; Knowledge of Microsoft Office; Responsibilities: Communication with guests, consulting on tourist excursions; Management of the FareHarbor reservation portal; Processing, creation and planning of individual offers; Constant contact with guides (tour guides) and partners; Management of complaints; Preparation and sending of invoices, vouchers for guests; Decision-making in various situations with other guides; Ordering printed products (flyers, coupons) and providing guides with these products; Other duties necessary for effective functioning department. Why it is great to work at us: Remote work, it will be convenient for you to work from any corner of the world; Salary that will grow along with the euro exchange rate; Warm and friendly team, us is not stuffy :) Fast and effective communication without the headache of bureaucracy; Free training and opportunities for car paid vacations that allow you to relax and travel. We are sending all our employees a power station, Starlink and necessary equipment! Don't delay! Join our super team! Send us your feedback now and we'll be in touch!