Customer Support Manager with knowledge of the English language in Adventure World Tours

Adventure World Tours is looking for an Account Manager!Adventure World Tours is a team of 90 guides and 20 office staff offering high quality tours in Hamburg, Berlin, Cologne and Dusseldorf.In 10 years we have gone from one person to one of of the largest travel companies in Germany. We currently have more than 20,000 reviews with a 4.8 rating. We continue to expand and look for employees who want to actively develop the company and achieve only positive results. On our excursions, guests visit the most secret places of the city (it is impossible for an ordinary tourist to get there!). In addition, we offer the best customer service in our industry, starting with the reservation and ending with the implementation of our service. Guests like the optimal price-quality ratio. Also, we offer a wide range of excursions, during which guests receive interesting information and have fun. Candidate requirements: Fluency in English at a level not lower than Upper Intermediate (a certificate is not required); Willingness to work in a flexible schedule with a regular working on weekends; Graduated from higher education, preferably in the field of tourism OR from 1 year of professional experience in this or similar fields \ in customer support; Customer orientation and ability to work in a team; Knowledge of German will be a plus; Responsibility and attention to detail; Communicative and politeness; Effective communication and relationship building skills; Decency and willingness to help; Positive thinking; Independence in making decisions and working in different situations; Willingness to achieve positive results; Good PC skills; Knowledge of Microsoft Office package; Responsibilities: Communication with guests, consulting on tourist excursions; Management of the FareHarbor reservation portal; Processing, creation and planning of individual offers; Constant contact with guides (tour guides) and partners; Complaints management; Preparation and sending of invoices, vouchers for guests; Decision-making in various situations with guides and guests; Ordering printed products (flyers, coupons) and providing guides with these products; Other duties necessary for the effective functioning of the department. Why it's great to work with us: Remote work, you will be comfortable working from any corner of the world; Salary , which will grow along with the euro rate; Warm and friendly team, we are not stuffy :) Fast and effective communication without the headache of bureaucracy; Free training and opportunities for career growth; Paid vacations that allow you to relax and travel. And more we send all our employees a power station, Starlink and the necessary equipment! Don't delay! Join our super team! Send us your feedback now and we'll be in touch!