Customer support manager (with knowledge of the English language) in Simply Contact

Simply Contact is an international company in the field of customer support that works with clients all over the world and is one of the leaders in its field.

We help companies stay competitive, improve service quality and customer efficiency through quality and omnichannel customer support outsourcing. Our clients include WizzAir, Bolt, DittoMusic, Howly and more. The company has been on the market for 11 years, more than 600 employees in 4 locations in Ukraine and Poland.

Our international awards and recognitions:

• Gold Winner — Best Crisis Management Approach by European Contact Center & Customer Service Awards (ECCCSAs) - 2022
• Silver Stevie Award for Contact Center of the Year - 2023

We are actively developing and expanding the customer support representative team.

We offer:

• A stable salary. Rate + monthly bonus.
• Convenient work schedule: Monday - Friday from 11:00 a.m. to 7:00 p.m.
• Opportunity to work from home after training and onboarding in the office.
>
• Opportunity to grow and develop in a dynamic company.
• Opportunity to work in one of the offices in Ukraine or abroad.

Assignment:

• Communicating with users (banks) via email and ticket channels
• Providing regular updates to internal stakeholders on the status of bank-related issues and resolutions.
• Logging all interactions and maintaining accurate records of communication with banks in the ticketing system.
• Collaboration with internal teams as necessary to escalate and resolve complex issues that may arise from banks contacting us, such as simple and critical changes;< /li>

Necessary knowledge and skills: