Customer Support Manager (USA Market) in Romen Personnel

About Us:

We are an IoT product development company specializing in software development in America and Canada. Currently, we are expanding our team and seeking a dedicated Customer Support Manager to join us.

Responsibilities:

- Incoming Requests: Efficiently handle and respond to incoming customer support requests.

- Client Calls: Engage in calls with clients to address inquiries and provide assistance.

- Service Cancellations: Process and manage requests related to service cancellations.

- Ongoing Duties: Perform various ongoing customer support tasks as required.

Requirements:

- Experience: Minimum of 1 year of experience in customer support roles.

- Language Skills: Good proficiency in both English and Ukrainian.

Conditions:

- Hourly Rate: 

  - $3 per hour for the first month.

  - $3.5 per hour for the next 3 months.

  - $4 per hour after 3 months.

- Work Arrangement: Remote work opportunity.

- Work Schedule: 16:00 - 02:00 and 22:00 - 8:00 Kyiv time.

- Growth Opportunities: Opportunity for professional growth within the company.

- Experience: Gain valuable experience in an international IT company.